OVERVIEW
Deloitte wants to push forward a vision of what a “Life-Event-Based Government Service” could look like in a future where interacting with the government is efficient, satisfying and ultimately contributes to a positive trust relationship between government and citizen.

GOAL
To research and analyze how and why life event based interactions with governmental entities can be so painful, and ideating a better future in which interacting with the government leaves you feeling taken loving care of, ultimately developing trust in the government.

OUTCOME
A citizen-centric online predictive service model that utilizes AI and ML technologies. The ‘no-stop shop’ approach streamlines government services by providing citizens with a single point of access, eliminating multiple interactions with various departments and agencies.