Hello, I’m Kanika.
I’m a Service Designer with 6+ years of experience and a background in Architecture. I hold a Master’s in Service Design from SCAD and currently work as a UX Researcher at PeepalDesign, where I uncover insights to drive impactful product and service improvements.
I’ve worked on projects like SCAD x Lextant, developing an Ideal Experience Framework, and contributed to the SDN Young Talent Board, enhancing speaker experiences through research and communication strategy. I'm passionate about using human-centered research to solve real problems and create meaningful change.
User Research
Systems Thinking
Journey Mapping
Facilitation
Ideation & Prototyping
Synthesis & Storytelling
Collaboration
Core skills
Products I’ve worked on
— Notion, Google Sheets
— Miro, Mural, FigJam
— Figma, Excel, PPT
— Figma, Miro
— Google Forms, Typeform
— Figma
— Google Slides, Figma
Tools I use
Research
Collaboration
Prototyping
Journey/SB’s
Surveys
Testing
Presentation
Service Designers
UX Researchers
Product Designers
Product Managers
Vendor Partners
Stakeholders I work with
Consumer Tech
Home Improvement
Civic Tech
Retail & Food
Tech
Enterprise SaaS/B2B Tech
Social Media
EdTech
Industries I’ve worked in
Service Design
UX Research
Design Strategy
Systems Thinking
Human Centered Design
Design Innovation
Digital Transformation
Domains covered in my work
Research methodologies that I use in my projects
Discovery/Foundational
In-depth Interviews
Contextual Interviews
Ethnography
Diary Studies
Immersions
Survey Design
Focus Groups
Competitor Analysis
Stakeholder Mapping
Ecosystem Mapping
01
Synthesis & Definition
Affinity Mapping
Thematic Analysis
Persona Building
Archetype Building
Journey Mapping
Jobs To Be Done (JTBD)
Service Blueprinting
Business Model Canvas
Value Proposition Canvas
02
Ideation & Concept Validation
Co-creation Workshops
Concept Testing
03
Evaluation/Testing
Usability Testing
User Testing
A/B Testing
04
Lextant
Human Centered Design Research & Insight Translation
Atlas SkillTech University, India
Fundamentals of Graphic Design
ISDI School of Design & Innovation, India
in Collaboration with Parsons, NY
Post Graduate Program, Design & Innovation
Certifications
My Journey
When I’m not working, here’s what you’ll find me doing












